Private van
6 passengers · 6 bags
Legal and Booking Policies
Ride in Istanbul takes no payment on this website.
Pay your driver in the vehicle, by cash or card. Your transfer is booked only when the reservation team confirms it. Cancellation is free when received at least 24 hours before confirmed pickup; later cancellation or a no-show may be charged the full fare. Airport waiting is free for 90 minutes from actual landing; hotel and other address pickups include 20 minutes from confirmed pickup.
| Key term | What applies |
|---|---|
| Booking status | A reference acknowledges receipt; team confirmation and an email voucher follow; driver details the day before |
| Booking ahead | Request at least 24 hours ahead; last-minute travel: message the team |
| Payment | Cash or card in the vehicle; cash EUR, TRY or USD; nothing online |
| Free waiting | Airport: 90 minutes from actual landing; hotel/address: 20 minutes from confirmed pickup |
| Flight delays | Flight tracked; no flight-delay or early-landing charge |
| Galataport waiting | 30 free minutes from the agreed port pickup time |
| Extra waiting | Agreed beforehand on WhatsApp, in 15-minute periods; amount confirmed first |
| Changes and cancellation | Cancellation at least 24 hours ahead is free; date/time/address changes requested that early have no change fee; later changes depend on availability |
| Late cancellation and no-show | May be charged at 100% of the confirmed booking price |
| Fare | Per vehicle, one way; fixed at confirmation; VAT included |
| Night or holiday surcharge | None on the transfer fare; extras remain separate |
| Contact | WhatsApp/phone +90 501 235 06 70; hello@rideinistanbul.com |
Last updated 30 October 2026.
On this page: Who we are · Service and confirmation · Payment · Pickup and waiting · Cancellation and changes · Vehicle and luggage · Hourly service · Booking summary · Privacy · Cookies · Booking guide.
Who we are
Ride in Istanbul is a booking channel for private airport, hotel and city transfers in Istanbul. Our reservation team handles requests and coordinates journey arrangements with the assigned transport operator. You can also ask the team for a chauffeur-by-the-hour or group-transfer quote.
Agency information displayed on this website:
- Agency: The History Travel / Hevra Turizm.
- TÜRSAB licence: 7377.
- Agency address: Alemdar Mah. Ticarethane Sok. 5/3, Fatih, İstanbul, Türkiye.
- Agency telephone: +90 212 517 21 21.
- Ride in Istanbul reservations: +90 501 235 06 70, WhatsApp, hello@rideinistanbul.com.
- Website: rideinistanbul.com.
Ask the team to identify the agency handling your booking and the operator providing your journey in your confirmation. Keep that confirmation with your request reference. About Ride in Istanbul explains how to contact the reservation team.
When is your transfer booked?
Your transfer is booked when the reservation team confirms it, not when you submit the form. A saved request receives a reference; team confirmation and an email voucher follow separately. Driver name, photo and phone arrive the day before.
Request at least 24 hours ahead; message the team for last-minute travel or an unconfirmed request. Booking for someone else? Give the passenger's name and phone as well as your own details; the driver contacts that passenger.
Keep the reference when contacting the team about any later change to this journey.
Before travelling, check the confirmed airport, direction, address, date, pickup time, vehicle, passenger and bag counts. Tell the team promptly about any mistake. Pickup and cancellation times are Istanbul local time. Allow for traffic, airport formalities and access restrictions when planning an onward connection; estimated drive times do not guarantee arrival by a particular time.
How and when do you pay?
Pay the driver in the vehicle by cash or card. Cash may be paid in euros, Turkish lira or US dollars. Nothing is collected on this website, and tips are never required. Companies can ask for an invoice by sending billing details with the request. Ask the team about any payment detail specific to your booking before confirmation.
Check the confirmed fare and currency before travel, especially if your requested route or vehicle has changed.
How long will your driver wait?
Airport arrivals include 90 free minutes from actual landing. We track the flight and adjust pickup, with no early-landing or flight-delay charge. On IST–SAW transfers, the first airport is the arrival pickup.
Hotels and other addresses include 20 free minutes from confirmed pickup. Galataport includes 30 from the agreed pickup time, not scheduled docking.
Message the team if passport control, bags or disembarkation take longer. Extra waiting is charged in 15-minute periods only by advance WhatsApp agreement; the price is confirmed first. Waiting is not unlimited: a very long wait can become a no-show.
Keep the agreed pickup time available; it determines which address or port allowance applies to your request.
Where do you meet the driver?
At Istanbul Airport (IST), use arrivals Gate 9. At Sabiha Gökçen Airport (SAW), use the arrivals forecourt across from area 10. Look for the red CEO 34 board and your name sign, and check the meeting instructions sent by the team. The IST meeting-point photo and SAW meeting-point photo show the respective locations.
For Galataport, agree the accessible pickup point and time with the reservation team. Ship arrival, disembarkation and vehicle access are separate matters; use the location confirmed for your journey. Do not follow another airport or operator’s meeting instructions.
How do you change or cancel a transfer?
Message us on WhatsApp with your reference. Cancellation received at least 24 hours before confirmed pickup is free. Times are Istanbul local time.
Date, time or address changes requested at least 24 hours ahead have no change fee; later changes depend on availability. Route or vehicle changes may change the fare. Have the revised plan confirmed.
Later cancellation or no-show may be charged at 100% of the confirmed booking price. A no-show means the passenger is absent, unreachable, or still absent after free and agreed extra waiting. Nothing is paid online, so there is no online payment to refund. A flight-change message does not automatically cancel a transfer.
Identify the journey you want to change when your reference includes a return.
A cancelled or changed flight
Send the team your booking reference and the airline’s updated flight details as soon as you know of a cancellation or itinerary change. Say whether you still need a transfer, need a different date or wish to cancel. Ask for the resulting booking status and any applicable charge in writing. A flight lookup or delay message does not itself amend or cancel the reservation.
Service problems and payments
If the agreed journey cannot proceed, contact the team using the details above and ask what arrangements can be offered. Keep the confirmation, correspondence and any payment receipt so the affected service can be identified. Any alternative journey, cancellation resolution or repayment must be discussed for that booking; this website does not collect an online advance payment.
These service conditions remain subject to rights and obligations that applicable law does not allow the parties to exclude. Accepting the terms does not remove those rights.
What does the fare cover?
The fare is per vehicle, one way, fixed at booking confirmation. For the same airport and vehicle, it is the same for every listed district and either direction. VAT is included; no night or holiday surcharge applies to the transfer fare.
Airport transfer prices by vehicle explains the tariff. Airport-to-airport journeys have their own fare. Extra stops and addresses outside the list need a quote; agreed route or vehicle changes may change the price.
Read the quoted scope alongside the confirmed route rather than applying a different journey's fare.
Child seats, luggage and extra stops
Child seats are free. Give each child's age, weight and height so the team can confirm a suitable seat. Mention pushchairs, skis, golf bags and extra or oversized cases before booking, so passenger and luggage fit can be checked together. Larger groups need a separate plan rather than exceeding one vehicle's capacity.
An extra stop is priced on request; agree it with the team. For a wheelchair, mobility equipment or pet, ask before booking. Do not assume a particular accessible vehicle or equipment is included without confirmation.
Vehicles, passengers and luggage
The listed capacities are 6 passengers and 6 bags for a private van, 4 passengers and 4 bags for a VIP van, and 12 passengers and 12 bags for a minibus. Choose the vehicle for your entire group, including children. Seat requirements and the dimensions of luggage or mobility equipment also affect suitability; a bag count alone does not confirm that oversized items will fit.
Have the requested vehicle and any equipment confirmed by the team before travel. If your group or luggage changes, request a new suitability check and, where needed, a revised quote. Do not assume an additional vehicle, upgraded vehicle or a particular equipment arrangement is available without confirmation. See the vehicle fares and capacities.
VIP van
4 passengers · 4 bags
Minibus
12 passengers · 12 bags
Chauffeur-by-the-hour arrangements
Hourly arrangements require a separate quote. Send the travel date, start point, planned stops and approximate duration through WhatsApp. The quote should specify the vehicle, start and finish times, included hours, operating area, mileage allowance if any, costs included and additional-hour conditions.
Fuel, tolls, parking, waiting and out-of-city travel follow the agreed quote. Airport-to-hotel fares do not establish an hourly rate, minimum booking period or overtime charge. See VIP and chauffeur arrangements before requesting a tailored journey.
Check your booking summary
Use the confirmation from the team to check the details for your actual trip:
- The agency and reservation contact handling the booking.
- Pickup and drop-off locations, full street address and the direction of travel.
- Pickup date and Istanbul local time; the flight number and ticket departure date where relevant.
- Vehicle choice, every passenger’s name, total passengers, bags and any child-seat request.
- The confirmed vehicle fare, currency and separately agreed extras or quoted services.
- Payment in the vehicle by cash or card; any currency-conversion arrangement should be clarified before payment.
- Meeting instructions, free waiting and any separately agreed extra waiting.
- The change/cancellation conditions and any return leg or hourly arrangement.
An initial request reference records receipt of your request. Wait for separate availability and booking confirmation. If an item is missing or wrong, contact the team before travelling.
Privacy notice and personal information
Your request contains contact, passenger, flight and journey details so the team can assess and arrange the transfer. Necessary journey information is used to coordinate the assigned operator and driver. Avoid adding payment-card numbers, passport copies or unnecessary sensitive information in notes. If booking for another passenger, share the notice with them.
Our Privacy and Cookie Policy explains information collected, purposes, service providers, international-processing considerations, retention criteria and privacy rights, including rights under KVKK where applicable. For a privacy request, email hello@rideinistanbul.com. Optional measurement permission is managed separately from accepting the transfer terms.
Cookies and optional measurement
Necessary cookies support website security and reservation forms. You can separately allow Google Analytics 4 for visit measurement and Microsoft Clarity for heatmaps and masked session recordings. The integration loads each optional tool only after the relevant permission. Refusing either does not stop you requesting a transfer.
Use Cookie settings to accept, reject or change your separate choices. Read the cookie inventory and preference details, including storage durations and how withdrawal works. Your analytics choice is not permission to receive promotional messages; booking and service communications serve the requested journey.
Booking guide
- Open the reservation form or the form on the relevant transfer page. Choose pickup, destination and your vehicle. The form shows the applicable fare or indicates that a quote is needed.
- Enter your pickup date and time, passenger and luggage counts, the hotel or address and the relevant flight details. Where a return or hourly request is offered, review that arrangement separately.
- Add every passenger’s full name as it appears on their passport, a reachable phone number and email. Give the travelling passenger’s contact if booking for someone else. Include any child-seat or oversized-luggage request.
- Review the details and conditions, correct mistakes, then submit. Save the request reference; it does not confirm availability.
- Wait for the team’s booking confirmation and email voucher. Check the confirmed route and fare. Driver name, photo and phone follow the day before travel.
- Follow the confirmed meeting instructions and pay in the vehicle by cash or card. Contact the team promptly about changes or delays getting to the meeting point.
You do not need an account to send a transfer request. Keep your reference when asking the team to change details or resend booking information.
How do you reach the reservation team?
Message the reservation team on WhatsApp, call +90 501 235 06 70, or email hello@rideinistanbul.com. Include your reference for an existing request or confirmed trip. For a new journey, send a transfer request. About Ride in Istanbul explains the booking channel and reservation-team contacts.